EBSCO Information Services Pursues Generative Artificial Intelligence (AI) Opportunities

~ Company Embarks on Project to Determine How AI Can Enhance Search Discovery and Content Creation ~
EBSCO Information Services Pursues Generative Artificial Intelligence (AI) Opportunities

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IPSWICH, Mass. — September 21, 2023 — EBSCO Information Services (EBSCO), a leading provider of online research content and search technologies, is embracing the power of generative artificial intelligence (AI). Recognizing the transformative potential of generative AI in the realm of academic research and libraries, EBSCO is making proactive strides to incorporate AI into the company’s products, undertaking AI pilot projects in specific environments with the goal of amplifying the effectiveness of research. This move marries EBSCO's unique strength — providing access to high-quality, relevant content — with the remarkable capabilities of AI, aiming to set a new standard in information discovery and comprehension for students, faculty and researchers.

EBSCO has been investing in a modern user interface (UI) for the company’s research platforms, including EBSCO Discovery Service (EDS) and EBSCOhost®. The company’s AI pilot projects will integrate into the modern UI and include natural language search, improved evaluation of search results through summaries and key insights, conversational interactivity with source documents — including multilingual — as well as search alerts and content recommendations. These insights will be clearly labeled as AI generated, and if desired, the library administrator may remove the feature from the library's profile.

Having used AI operationally for a number of years, EBSCO is expanding this use to enhance metadata, categorize content and build linked data relationships. With linked data, generative AI models can access a vast network of interconnected information, including vocabularies and knowledge graphs. This approach will help with overall computational costs as well as the environmental impact of generative AI, while ensuring that overall adoption is not resource-heavy for libraries.    

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Photo by Christopher Burns on Unsplash 

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