About the webinar
This webinar will highlight the strategic considerations every owner, executive and manager needs to understand if they want to create the type of culture that will deliver great customer experiences and a healthy bottom line. Participants will understand some of the key touchpoints in an employee’s journey and what they want or need in those moments. They will then learn how to transform their talent mechanisms and inspire their managers to deliver the right amount of emotional intent in those moments.
Shane Green a world-renowned keynote speaker, author of Culture Hacker, and television personality, Shane Green is a business consultant and strategist who works with global Fortune 500 leaders around the world on elevating customer experience and organizational culture. Shane draws upon his New Zealand upbringing, his work with The Ritz-Carlton Hotel Company and projects across multiple industries to transform employee experiences to improve individual and organizational performance. His work has been featured in HBR, Forbes, Bloomberg Business, and Inc. Magazine.
As the President & Founder of SGEi, Shane leads a team of professionals around the world who partner with brands like the NBA, Madison Square Garden, Westfield, MSC Cruises, MGM Resorts International, Foot Locker, NetJets Inc., Cisco Systems, United Airlines, and BMW to reprogram their employee experiences to create loyal customers and raving fans.
Photo by Clay Banks on Unsplash